Remote working made easy with the right business phone system.
Remote working is set to become an ongoing fixture in our work lives. Every company needs to have the right business tools to enable their staff to adjust, adapt, and excel in their new work environment.
The advent of technology that facilitates telecommuting is a vital resource that must be deployed efficiently across organisations. As most companies begin to prepare for a post-pandemic business environment, with 83% of staff in favour of remote working, business communication tools must be available to connect the dispersed workforce; firstly to teammates, and perhaps, most importantly, customers and clients.
The time is now to reassess tech priorities and place a business-class phone system at front and centre of the drive towards achieving a digital workplace. With face-to-face interaction being limited for the foreseeable future, a Hosted PBX can help maintain the same human connection, and empower your team to be efficient, accessible and agile.
Workplace flexibility is crucial for survival in the post-COVID-19 world
Here are five ways a hosted PBX can benefit a modern workplace and empower your team:
Enable real mobility and flexibility with softphones
Distance shouldn't mean disconnect! Connecting remote teams and improving new remote working practices should be a priority for IT managers. Softphone apps are easy to deploy and device-neutral, which mean your staff can use their current device to power their work phones. With the future of work demanding flexible options and a combination of off-site and on-site employees, softphone apps bring everyone together under the umbrella of one phone system, facilitating collaboration, productivity and operational efficiency.
IP Telecom's softphone solutions, IPT for Teams and IPT for Softphones, are easy to deploy. It affords a truly unified communication hub to your team, meaning calls can be transferred to team members while granting accessibility to dispersed teams through short extension codes.
Hot Feature: Find me/ Follow me will ensure you never miss a phone call again. This feature allows users to route their calls through the devices assigned to a user, one after the other until the call is answered. Different configurations let all devices assigned ring simultaneously, according to the users' preference.
At home or on the go, Find Me, Follow Me, allows you to have your phone system with you wherever you are
Better customer services with IVRs
With face-to-face interactions being limited, the virtual interactions your customers have with your team should not suffer as a consequence. Automated voice greetings enable external calls to be diverted to the most appropriate department. This means queries are answered accurately and quickly, saving time for a busy team, while maintaining a quality experience for the caller.
Hot Feature: Advance Call Flows means a business can customise their call routing around how their business works. This feature also allows pre-programming of time of day routing for lunch hours, closing times, and holiday times.
You don't need to compromise on customer service with a Hosted PBX
Give the Individual User unique features.
With a Hosted PBX, the power is with the individual user to carry a telephony solution tailored to them in their pocket. From a user portal, you can view call history, access voicemails and set up call diverts without need for consulting an administrator.
Hot Feature: Voicemail to Email allows users to access their voicemail at a dedicated email account. The voicemail is available on the go as an audio file.
Activate conferencing rooms for remote meetings
A crucial fixture for remote working teams is virtual and remote meeting; team meetings and client meetings have changed forever. Facilitate meetings with a safe and secure cloud-hosted conferencing facility.
Hot Feature: Conference Bridge allows users to create virtual rooms that allow multiple people to participate in a group call. Each user or groups can assign numbers for external callers to dial in, passwords and pin codes for access. Conferences can be moderated by the creators, which features that allows users to mute, remove and block callers.
Conference Bridge allows you to facilitate virtual meeting and its available on IP Telecom's Hosted PBX
A dream for managers, managing expansive teams
With the modern workplace expanding every time, for remote managers, the job of ensuring productivity doesn't have to be tedious. A Hosted PBX allows team managers to have visibility on productivity with access to daily stats such as
- The number of incoming calls
- Total call duration
- The average call duration
- The wait duration
- The average wait duration
Team members are also accessible through quick and easy extension codes. Managers can contact their remote team irrespective of their locations globally, without worrying about expensive call charges, as calls are charged internally, because of the unification of a business' telephony through Hosted PBX.
Hot Feature: Dial-by-Name directory allows managers to have access to a company-wide database of contacts that is accessible at a click of a button
Security Tip: By using VoIP over a VPN, you can ensure that everything stays within your protected environment.
Are you ready to enable and empower your team?
Migrating to a Hosted PBX is a no-brainer for a business that wants to excel in the modern world. IP Telecom's team of experts are willing to help companies onboard, train, and equip their staff with business-class tools to make them adjust to their new workplace reality.
IP Telecom's product suite is designed for teams in various industries and sizes, allowing businesses to scale up at their own pace.
Consult our team today for a free telephony audit: firstname.lastname@example.org or call us on 21 300 8232