Blog

Email is a great communication tool - it’s quick, convenient and gets the job done. But are email, live-chats and other forms of messaging really the next stage in business communications?

Last October the storm of the century hit Ireland, bringing the country to a standstill with the first Red Weather Alert in years. Less than six months later, a second red weather-day immobilised the...

Whether your call centre has 5 users or 500, keeping track of every call that comes in can be a daily challenge. However, offering the best in Call Centre Service requires knowing when customers are...

What happens when you have customers calling, but for one reason or another, they simply can’t get through? 85% of them don’t call back. Even worse, only 1 in 4 callers who don’t get an answer on the...

Phone systems that let you answer calls and switch them between different individuals on multiple lines were a revolution in business calling… 20 years ago. Now that businesses are growing rapidly,...

Big businesses have used call centres to handle high volumes of customer communications for decades. Now, no matter the size of your enterprise, you can as well. Whether you want to run your office...