--- title: Integrate calling with the Zoho suite and supercharge productivity description: Integrate calling with the Zoho software suite, create an exceptional experience for your customer, garner in-depth metrics & empower your call centre team image: https://www.iptelecom.co.za/hubfs/IPT%20for%20Zoho%20Icon.png --- [![](https://www.iptelecom.co.za/hs-fs/hubfs/LOGO.png?width=536&height=97&name=LOGO.png)](https://www.iptelecom.co.za/?hsLang=en-za) - Solutions - [IPT Phone System](https://www.iptelecom.co.za/hosted-pbx) - [IPT for Teams](https://www.iptelecom.co.za/microsoft-teams-integration) - [IPT Call Centre](https://www.iptelecom.co.za/call-centre-solution) - [New: IPT Dimensions](https://www.iptelecom.co.za/ipt-dimensions) - [IPT SIP Trunking](https://www.iptelecom.co.za/sip-trunks) - [IPT for Zoho](https://www.iptelecom.co.za/ipt-for-zoho) - [Softphone](https://www.iptelecom.co.za/softphone) - [Solutions for Enterprise Companies](https://www.iptelecom.co.za/enterprise-phone-systems) - [Solutions for SME Companies](https://www.iptelecom.co.za/sme-phone-systems) - [Case Studies](https://www.iptelecom.co.za/case-studies) - Partner with us - [Recommended Resellers](https://www.iptelecom.co.za/recommended-partners) - [Become a Reseller](https://www.iptelecom.co.za/partners) - Our Company - [Company Overview](https://www.iptelecom.co.za/about) - [Meet The Team](https://www.iptelecom.co.za/about#my-team) - [Support](https://support.iptelecom.ie) - [Help](https://iptelecom.help/) - [FAQ](https://www.iptelecom.co.za/faq/general-questions-about-voip) [![Become a Reseller](https://no-cache.hubspot.com/cta/default/3991474/3fb3d635-0a39-45a2-8aef-af1d95319320.png)](https://cta-redirect.hubspot.com/cta/redirect/3991474/3fb3d635-0a39-45a2-8aef-af1d95319320) ## IPT for Zoho Integrate your Hosted Phone System with up to 40 Zoho Applications to produce results that staff and customers will love # IPT for Zoho If you use any of the Zoho suite of applications in your business you can now fully integrate them with your telephone system to produce results that your customers and staff will love.  Unify your voice communications with over 40 applications to produce seamless, impactful processes that revolutionise the way your company does business.   ## Hosted PBX + Zoho = Happy Customers   - Make and receive calls directly from over 40 Zoho Apps - Click-to-call options from your Apps - Call pop-ups to show who's calling  - Contextual Calling - know why an inbound call is calling before you answer - Improved analytics to help you get the most from your team     To find out more about how IPT for Zoho integrates with your Zoho products [download the IPT for Zoho Fact sheet (PDF)](https://www.iptelecom.co.za/hubfs/IPT%20for%20Zoho-1.pdf?hsLang=en-za).        ### Related Articles - [IPT for Zoho Product Sheet](https://www.iptelecom.co.za/hubfs/IPT%20for%20Zoho-1.pdf?hsLang=en-za) PDF - [Copying with COVID19: Preparing for remote working and offsite working](https://www.iptelecom.ie/blog/copingwithcovid19?hsLang=en-za) Rory Whelan 10/03/2020 ## Supercharge Zoho with IP Telecom Integrate your Zoho Suite with IP Telecom's Hosted Solutions and make and receive calls within any Zoho application ![productivity](https://www.iptelecom.co.za/hubfs/productivity.png) ###### Increase Productivity Empower your agents by giving them seemless integrations to all Zoho products ![handshake 75](https://www.iptelecom.co.za/hubfs/handshake%2075.png) ###### Brilliant Customer Experience Create powerful personalised customer communications all from the one space ![agile (1)](https://www.iptelecom.co.za/hubfs/agile%20(1).png) ###### Visualise Activities Measure KPIs easily and garner indepth insights on agent/customer relationships ![about-icon2](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/About/about-icon2.png) ###### Reduce Lead Wastage Get great insights on contact rates, track and follow-up on inbound and outbound calls [![Talk to us today](https://no-cache.hubspot.com/cta/default/3991474/a45c893f-7c40-4ace-be81-a550c673540f.png)](https://cta-redirect.hubspot.com/cta/redirect/3991474/a45c893f-7c40-4ace-be81-a550c673540f) ## IPT for Zoho Features Designed Around the Needs of Irish Businesses ![c2c](https://www.iptelecom.co.za/hubfs/c2c.png) ###### Click to Call Initiate calls within Zoho applications in a single click ![box-icon8](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/Homepage/box-icon8.png) ###### Call tracking and recording All calls are tracked and recorded under the contact profile within Zoho ![adaptable](https://www.iptelecom.co.za/hubfs/adaptable.png) ###### Follow Up Never miss an opportunity or deadline when follow-up tasks are created as part of each call made or received ![Call Pops](https://www.iptelecom.co.za/hubfs/IPT%20Meet%2072.png) ###### Call Pops Agents are empowered when caller information is available to the agent from the moment the call is received  ![rapid-1](https://www.iptelecom.co.za/hubfs/rapid-1.png) ###### Real-time notification Real-time information is at hand for every inbound or missed call ![stats 72](https://www.iptelecom.co.za/hubfs/stats%2072.png) ###### All the metrics you need Get instantaneous access to agent activities with in-depth data to help process improvement and agent tracking ![IVR 75](https://www.iptelecom.co.za/hubfs/IVR%2075.png) ###### IVR integration Ensure customer flow is optimised by routing calls to the appropriate teams or colleagues ![about-icon1](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/About/about-icon1.png) ###### Hand Off Share all customer experiences and case history with colleagues if transferring or escalating issues [![Talk to us today](https://no-cache.hubspot.com/cta/default/3991474/4c007e63-4c75-4dab-b7a3-52d0119debb1.png)](https://cta-redirect.hubspot.com/cta/redirect/3991474/4c007e63-4c75-4dab-b7a3-52d0119debb1) Supercharge your Customer's Communications ## Just some of our partners ![](https://www.iptelecom.co.za/hubfs/centrax.png) Centrax ![](https://www.iptelecom.co.za/hubfs/castlerock-2.png) Castlerock ![](https://www.iptelecom.co.za/hubfs/buwa.png) Buwa Communications ![](https://www.iptelecom.co.za/hubfs/unilynx.png) Unilynx ![](https://www.iptelecom.co.za/hubfs/infoyltics.png) Infolytics ![](https://www.iptelecom.co.za/hubfs/Visualize.png) VizualizeIT ![](https://www.iptelecom.co.za/hubfs/artebeus.png) Artebeus ![](https://www.iptelecom.co.za/hubfs/xepa.png) Xepa ![](https://www.iptelecom.co.za/hubfs/triQa.png) TriQa ![](https://www.iptelecom.co.za/hubfs/kwiksupport.png) Kwik Support ![](https://www.iptelecom.co.za/hubfs/kiwiconnect.png) Kiwi Connect ![](https://www.iptelecom.co.za/hubfs/letjeka.png) Letjeka ![](https://www.iptelecom.co.za/hubfs/Flexconnect.png) Flexconnect ![](https://www.iptelecom.co.za/hubfs/infotech-logo-grey-scale.png) Infotech ![](https://www.iptelecom.co.za/hubfs/tfusionhgrey-1.png) TechFusion ![](https://www.iptelecom.co.za/hubfs/macroots%20gbka.png) MacRoots ![dot](https://www.iptelecom.co.za/hubfs/dot.png) ##### Our Customers Say:   Our philosophy is simple - we help our partners create next-generation phone solutions to help their customers achieve their communication goals. We combine innovation, cost savings, and ease of use to create phone solutions that deliver exceptional experiences for end users and ongoing revenue streams for our partners [Become a reseller now](https://www.iptelecom.co.za/partners?hsLang=en-za) ## Works great with: ![box-icon1](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/Homepage/box-icon1.png) ###### IPT Hosted Phone The phone solution that’s built around your business needs [Learn More](https://www.iptelecom.ie/hosted-pbx?hsLang=en-za) ![solution-icon2](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/Homepage/solution-icon2.png) ###### IPT Payment Solutions Taking payments? Make sure your business is compliant across PCI/DSS and GDPR [Learn More](https://www.iptelecom.ie/ipt-payment-solutions?hsLang=en-za) ![solution-icon2](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/Case%20Study/solution-icon2.png) ###### IPT Call Centre IPT Call Centre is a powerful, inbound call centre platform designed around the needs of call centres of any scale. Track metrics, agent activity and integrate with CRMs [Learn More](https://www.iptelecom.ie/call-centre-solution?hsLang=en-za) ![house1-1](https://www.iptelecom.co.za/hubfs/house1-1.png) ###### Remote Working Our Phone Systems and solutions are designed to be accessible from anywhere on multiple devices. Wherever you are you can be connected to your customers [Learn More](https://www.iptelecom.ie/remoteworking?hsLang=en-za) ## Latest Blog #### [Bin the tin: Why you should move past your legacy phone system](https://www.iptelecom.co.za/blog/on-premise-pbx-vs-cloud-pbx?hsLang=en-za) Your traditional phone system has served you well. It's a permanent fixture in the comms room of your office building—a relic of your early days as a business. Perhaps a daily reminder of your first.. [Learn More](https://www.iptelecom.co.za/blog/on-premise-pbx-vs-cloud-pbx?hsLang=en-za) #### [Ready to move to a better way of doing business? Here’s how](https://www.iptelecom.co.za/blog/ready-to-move-to-a-better-way-of-doing-business-1?hsLang=en-za) ###### *There’s a great, simple solution to making your business even better in 2023. Reduce costs whilst improving business processes, deal effectively with hybrid working setups and provide integrated..* [Learn More](https://www.iptelecom.co.za/blog/ready-to-move-to-a-better-way-of-doing-business-1?hsLang=en-za) ## Innovative Solutions Great ideas for Business Success ![v2e](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/Homepage/v2e.png) ###### IPT Meet Need to host a video conference - do it for free with IPT Meet and keep face to face meetings going whilst in the office or remote working [Learn More](https://www.iptelecom.ie/iptmeet?hsLang=en-za) ![box-icon1](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/Homepage/box-icon1.png) ###### IPT Hosted Phone Having a fully cloud-based hosted phone solution allows you to stay up to date with the latest in telephony solutions without additional costs. Scale your phone system instantly, enable remote working or just work...better. Hosted Phone allows you to do all this and more  [Learn More](https://www.iptelecom.ie/hosted-pbx?hsLang=en-za) ![solution-icon3](https://www.iptelecom.co.za/hubfs/Ip-Telecom-2020/Images/Homepage/solution-icon3.png) ###### IPT for Teams The integration you’ve been waiting for. Make and receive calls via your business phone system through Microsoft Teams via desktop or mobile apps. [Learn More](https://www.iptelecom.ie/microsoft-teams-integration-ireland?hsLang=en-za) ## FAQs General Questions about VoIP Helping you Decide Terms & Conditions What is VoIP VoIP is simply your phone service delivered over the internet and from 2025 all phone calls across Europe will be via VoIP. VoIP enables your business to handle voice and other services in a way that suits modern business methods and remote working. Once you are connected to the internet (via broadband or mobile) you can make phone calls anytime, anywhere through your office phone system on any device, deskphone, laptop and mobile app. Call quality is HD and there’s loads of clever add ons that allow you to do business better. Can I keep my existing business numbers when I move to VoIP? Of course you can. We have porting agreements with pretty much everyone both Irish and internationally. So when you make the move there's no need to change your numbers, but if you want to add or remove further numbers we can take care of all that. How does VoIP save me money? From eliminating unnecessary and costly line rentals to reduced or eliminated call costs VoIP can save your business hundreds or even thousands of Euro a year. When businesses have moved to IP Telecom we've saved them an average of 65% - so why not talk to us today and see what you can save.   I've already moved to VoIP but looking for another provider, can I move to IP Telecom? Alas not all VoIP providers are the same and sometimes you may not have got the best experience if you've been with another provider. But, at IP Telecom we ensure that our solutions work for our customers from the start so that they meet and exceed our customers expectations. So if you're looking to switch provider talk to us today and we can ensure that what we supply works for you - always.  Is VoIP suitable for remote working? At IP Telecom we've always believed in the benefits of remote working and had built our products with that in mind. Even before the Covid-19 pandemic had struck we had enabled hundreds of our customers to remote work. Once you are connected to the internet via broadband or mobile our solutions allow you to work from anywhere. Is VoIP suitable for Business communications? Absolutely - and from 2025 all calls in Europe will be via VoIP. But why wait until then when you can save money and get HD quality calling right now. Why Choose IP Telecom? IP Telecom are a 100% Irish owned company with over 10 years experience in leading the way in VoIP based communications. With 3,500 businesses already using their solutions and over 40,000 users we've got the experience and support to give you the best solution for your business. What if there's an issue? Whilst we have a 99.999% uptime and we take the time to ensure that we match our solution to what your business needs are, if there are any issues our Irish based support team are on hand to ensure any issues are resolved as rapidly as possible.  General Terms and Conditions Please click the links to [view](https://www.iptelecom.co.za/hubfs/IP%20Telecom%20April%202018/Doc%20Files/IP-Telecom-Terms-and-Conditions-Customer-ver-2.0.pdf?hsLang=en-za) or [download ](https://www.iptelecom.co.za/hubfs/IP%20Telecom%20April%202018/Doc%20Files/IP-Telecom-Terms-and-Conditions-Customer-ver-2.0.pdf?hsLang=en-za)a copy of IP Telecom's full T's & C's Please click the links to [view](https://www.iptelecom.co.za/hubfs/IP%20Telecom%20Terms%20and%20Conditions%20SA.pdf?hsLang=en-za) or [download ](https://www.iptelecom.co.za/hubfs/IP%20Telecom%20Terms%20and%20Conditions%20SA.pdf?hsLang=en-za)a copy of IP Telecom South Africa full T's & C's IPT for Teams Trial Terms and Conditions 1. The free trial is for a maximum of 10 users and shall last for a period of 30 days only. After the 30-day free trial, the regular price for the **Hosted PBX** service will be charged. 2. All customers signing up for the free trial will be required to sign up with a Direct Debit or submit payment card details as part of the process, to allow automatic payments once the free trial period finishes. 3. Customers not wishing to continue the Hosted PBX  Service once the free trial ends must cancel the Hosted PBX  Service by emailing [trial\_cancellation\_email@iptelecom.ie](mailto:trial_cancellation_email@iptelecom.ie) three working days *before* the trial ends. 4. Offer applies to new customers only who select the 30 Day Free Trial option when signing up to a new Hosted PBX Package. 5. Paid Services including but not limited to; Payments for Hosted PBX Services, Telecom For Teams; Additional Package Services, call recording, call centre are not eligible to the offer. 6. Offer is not available for customers in all regions and countries. 7. Notice will be sent if the payment fails for any reason. It is the customer's responsibility to make sure payment details are correct to allow successful renewal payments. 8. IP Telecom reserves the right to remove or cancel the free trial offer at any time. 9. IP Telecom reserves the right to change the features of the free trial offer at any time. 10. IP Telecom  General Terms and Conditions apply: ([https://www.iptelecom.ie/faq/terms-conditions](https://www.iptelecom.ie/faq/terms-conditions?__hstc=233546881.011060309697ba7d537ecc9aff59b7e9.1596807177674.1599041704172.1599054664532.26&__hssc=233546881.4.1599054664532&__hsfp=1388618964&hsLang=en-za)) 11. IP Telecom reviews all orders and reserves the right to deny or cancel hosting packages at any time and for any reason. Hosted Phone Trial Terms and Conditions 1. The free trial is for a maximum of 10 users and shall last for 30 days only. After the 30 days free trial, the regular price for the Hosted Phone (Hosted PBX) service will be charged. 2. All customers signing up for the free trial will be required to sign up with a Direct Debit or submit payment card details as part of the process. Charges will be incurred after the 30-day trial ends unless cancellation order is placed. 3. Customers who intend to discontinue the Hosted PBX Service once the free trial ends must cancel the Hosted PBX Service by emailing: trial\_cancelation\_email@iptelecom.ie three working days before the trial ends. 4. Offer applies only to new customers who select the 30-day Free Trial option when signing up to a new HostedPBX Package. 5. Additional Package Services, Call Recording, Call Centre are not eligible for the offer. 6. Offer is available to customers in specific regions and countries only. 7. Notice will be sent if the payment fails for any reason. It is the customer's responsibility to make sure payment details are correct to allow successful renewal payments. 8. IP Telecom does not supply Hardware for this trial; IP Telecom can reconfigure handsets supported on our platform; the MAC address of handsets must be provided to our provisioning team. 9. IP Telecom is not responsible for any technical issues that arise as a result of the reconfiguration of handsets. 10. Any handset purchased for the trial is nonrefundable 11. IP Telecom reserves the right to remove or cancel the free trial offer at any time. 12. IP Telecom reserves the right to change the features of the free trial offer at any time. 13. IP Telecom's General Terms and Conditions apply: (https://www.iptelecomie/faq/terms-conditions) 14. IP Telecom reviews all orders and reserves the right to deny or cancel hosting packages at any time and for any reason. Book your free consultation ## **Talk to Us Today** Call us now on [+27 87 551 4100](tel:0027875514100)   ### Our products work with almost everything including: ![grandstream mid](https://www.iptelecom.co.za/hubfs/grandstream%20mid.png) ![OBIHAI-logo-3mid](https://www.iptelecom.co.za/hubfs/OBIHAI-logo-3mid.png) ![poly](https://www.iptelecom.co.za/hubfs/polly1.png) ![cisco mid](https://www.iptelecom.co.za/hubfs/cisco%20mid.png) ![yealink-logo1](https://www.iptelecom.co.za/hubfs/yealink-logo1.png) [![footer-logo](https://www.iptelecom.co.za/hs-fs/hubfs/Ip-Telecom-2020/Images/Homepage/footer-logo.png?width=224&height=38&name=footer-logo.png "footer-logo")](https://www.iptelecom.co.za/?hsLang=en-za) Follow us on LinkedIn, Twitter & Youtube: - Sales: [sales@iptelecom.co.za](mailto:sales@iptelecom.co.za) - Support: [support@iptelecom.co.za](mailto:support@iptelecom.co.za) - Call us on: [+27 87 551 4100](tel:+27875514100) - D10 Westlake Square, 1 Westlake Drive, - Westlake, Cape Town, 7945 - South Africa - [SME](https://www.iptelecom.co.za/sme-phone-systems) - [ENTERPRISE](https://www.iptelecom.co.za/enterprise-phone-systems) - [IPT for TEAMS](https://www.iptelecom.co.za/microsoft-teams-integration) - [CUSTOMER STORIES](https://www.iptelecom.co.za/case-studies) - [HOSTED PBX](https://www.iptelecom.co.za/hosted-pbx) - [SIP TRUNKS](https://www.iptelecom.co.za/sip-trunks) - [FAQ](https://www.iptelecom.co.za/faq/general-questions-about-voip) - [SUPPORT](mailto:support@iptelecom.co.za) - [CALL CENTRE](http://www.iptelecom.ie/call-centre-solution-) - [SOFTPHONE](https://www.iptelecom.co.za/softphone) - [PARTNERS](https://www.iptelecom.co.za/recommended-partners) - [BECOME A PARTNER](https://www.iptelecom.co.za/partners) - [ABOUT](https://www.iptelecom.co.za/about) - [BLOG](https://www.iptelecom.co.za/blog) - [English - South Africa](https://www.iptelecom.co.za/ipt-for-zoho) - [English](http://www.iptelecom.ie/ipt-for-zoho) Copyright © 2024 IP Telecom | All rights reserved to IP Telecom - [Privacy Policy](https://www.iptelecom.co.za/privacy-policy?hsLang=en-za) | [Cookies Policy](https://www.iptelecom.co.za/cookies-policy?hsLang=en-za) | Cookie Settings